Returns, Cancellations & Damage Claims
Our policies for returns, order cancellations, and shipping damage claims.
Return Policy
We want you to be satisfied with your cabinet purchase. Return eligibility depends on the product type, condition, and timing.
Eligible Returns
- Standard stock items in original, unmodified condition
- Returned within 30 days of delivery
- In original packaging with all hardware and components
- Not installed, used, or modified
Non-Returnable Items
- Custom and special order items
- Modified or cut cabinets
- Items damaged after delivery (file a damage claim instead)
- Items outside the 30-day return window
- Discontinued or clearance items
Return Process
- Contact us within 30 days of delivery to request a return authorization
- Provide your order number and the items you wish to return
- Receive a return authorization and return shipping instructions
- Ship items back in original packaging
- Refund is processed within 5-10 business days of receiving and inspecting the return
Restocking Fees
A restocking fee of 20% may apply to returned items. Original and return shipping charges are non-refundable. Restocking fees are waived for items returned due to our error.
Cancellations
Orders can be cancelled free of charge before they are submitted to the supplier. Once an order has been submitted to the supplier or is in production, cancellation may not be possible or may incur cancellation fees.
Contact us as soon as possible if you need to cancel an order.
Damage Claims
If your cabinets arrive damaged, inspect immediately and note damage on the delivery receipt. File a damage claim within 48 hours of delivery. Include photos of the damage, packaging, and product labels.
Do not dispose of damaged items or packaging until the claim is resolved. We will work with the freight carrier to process your claim and arrange replacement or refund.