How Ordering Works
From browsing to delivery — here's how the Black Diamond Interiors ordering process works.
Step 1: Browse or Upload Your Project
Browse our cabinet catalog by collection, category, or product family. If you're not sure what you need, upload your room measurements, floor plans, and inspiration photos through our design request form. Our team will help you build a cabinet plan.
Step 2: Build Your Cabinet List
Select cabinets by collection, type, and size. Use the filters on our shop page to narrow by width, height, depth, and availability. Save products to a project for easy reference and reordering.
Step 3: Review Pricing and Shipping
See transparent retail pricing on every product. Approved Trade Pro customers see trade pricing automatically. Review shipping options — pickup, local delivery, or nationwide freight — before checkout.
For large cabinet orders requiring freight shipping, we may convert your cart to a freight quote request to ensure accurate shipping costs. No freight surprises at checkout.
Step 4: Pay Securely Online
Checkout securely with encrypted payment processing. We accept credit cards, debit cards, and digital wallet payments. Your payment information is never stored on our servers.
For ACH or delayed bank payments, your order will be marked as pending until payment is confirmed. We do not submit orders to suppliers until payment is verified.
Step 5: Receive Order and Delivery Updates
After your order is placed, you'll receive an order confirmation email with your order number. Track your order status through your account dashboard. We provide updates at each stage: ordered from supplier, in production, in transit, and delivered.
